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1. Applicability

These Terms and Conditions apply to all agreements between ColorPop Crafts, located in the Netherlands, and its customers concerning the sale and delivery of craft supplies through our website.

2. Products and Services

We offer a variety of craft supplies, including yarn, tools, and accessories. Product descriptions and images are provided for informational purposes. While we strive for accuracy, slight variations may occur.

3. Pricing and Payment

  • All prices are listed in Euros (€) and include applicable VAT.
  • Payment must be completed at the time of order placement.
  • We accept payments via major credit cards, iDEAL, and other secure payment methods as indicated on our website.

4. Shipping and Delivery

Processing Time: Orders are processed within 1–5 business days. Handmade items may require 1–7 business days.

Shipping Methods: We use DHL and PostNL for deliveries. "Small Untracked Orders" are sent via PostNL without tracking or insurance.

Delivery Times:

  • Netherlands: 1–5 business days
  • Europe & UK: 1–2 weeks
  • International: 2–3 weeks

Customs and Duties: For orders outside the EU, customers are responsible for any import taxes or customs fees.

5. Right of Withdrawal (Cooling-Off Period)

Consumers have the right to cancel their purchase within 14 days of receiving the product, without giving any reason.

To exercise this right, customers must notify ColorPopCrafts within the 14-day period. They may:

Providing the order number is optional but will help process the request faster.

After notifying us, customers must return the item(s) within 14 days.

For more information and to use the optional Model Withdrawal Form, see:

Model Withdrawal Form (Right of Withdrawal)

Once the cancellation request is received, customers have 14 days to return the product.

6. Returns and Refunds

Eligibility: Items must be returned unused, in original condition and packaging, along with proof of purchase.

Exclusions: Returns are not accepted for:

  • Digital downloads.
  • Custom or personalized products.
  • Opened physical books or items marked as non-returnable (e.g., sale items, gift cards).

Return Costs: Return shipping costs are at the customer’s expense unless the item was defective or sent in error.

Refunds:

We will refund the full purchase price, including the original standard shipping cost, within 14 days of receiving the returned item (or proof of shipment).

If the customer chose a premium delivery option (e.g., express), only the cost of standard shipping is refunded.

Refunds are made using the same payment method used for the original transaction.

7. Liability

ColorPop Crafts is not liable for indirect damages, including consequential loss, lost profits, or data loss, except in cases of intentional misconduct or gross negligence.

8. Privacy Policy

We are committed to protecting your privacy. Personal data is collected and processed in accordance with our Privacy Policy and applicable data protection laws.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by Dutch law. Any disputes arising from these terms will be submitted to the competent court in the Netherlands.

10. Amendments

We reserve the right to amend these Terms and Conditions at any time. Changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of the revised terms.

Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at:

Email: info@colorpopcrafts.com