At ColorPop Crafts, we want you to be happy with your purchase! If for any reason you need to make a return, we have a 14-day online return policy, meaning you can request a return within 14 days of receiving your item. Please note that return shipping costs are the customer’s responsibility unless the return is due to an error on our part.

Eligibility for Returns

To qualify for a return, your item must be in its original condition—unused, unworn, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at orders@colorpopcrafts.com. Once your return is approved, you’ll need to send the item back to our office at your own expense. Items sent back without prior approval will not be accepted.

For any questions regarding returns, feel free to email us at orders@colorpopcrafts.com.

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately if any items are defective, damaged, or incorrect. We’ll make it right as quickly as possible!

Non-returnable Items

Certain items are not eligible for return, including:

• Digital goods (e.g., PDF patterns or books)

• Physical books

• Custom or personalized products

If you have questions about a specific item, please get in touch!

Sale Items & Gift Cards

Unfortunately, sale items and gift cards are non-returnable. We cannot issue refunds for lost "Small untracked orders" as these are uninsured.

Shipping on Refunds

Shipping costs are not refundable unless the refund is due to an error on our part.

Refunds

Once we receive and inspect your return, we will notify you about the approval of your refund. Your refund will be processed and returned to your original payment method if approved. Please allow your bank or credit card company time to process and post the refund.

Duties & Taxes

For orders outside the EU, all import taxes and customs fees are the responsibility of the customer. These may apply when the package arrives in your country.

Refused Shipments

If you refuse a shipment, we will issue a refund once the package is returned to us. However, any additional shipping costs incurred due to the refusal will be deducted from your refund.

Thank you for supporting our small yarn store! We strive to make your experience as smooth as possible and are always here to help with any concerns.